Shipping policy

DELIVERY

Who will deliver my parcel?

Details of the courier & if in case the customer wants to see an ID, Aramex uniformed courier will deliver the shipment.

When will my order be delivered?

UAE: Within 2 to 3 working days.

GCC: 5-7 working days subject to customs.

Uniformed courier from Aramex or other assigned Courier will deliver the shipment.

What happens if I am out when the carrier tries to deliver

The shipment will be returned back to Aramex nearest facility, a call will be given again next day for the delivery.

The tracking says that my parcel is returned to sender. What does this mean?

A courier service will return a parcel to us when they are unable to deliver or when you refuse the parcel. Please let us know if you would like us to redeliver the parcel to an alternative address or if you would like us to refund you the money.

What if I need to get in contact with the carrier?

You can contact ALRUSHD call center +97142252721 in UAE or communicate on WhatsApp +971509564050